Refund and Returns Policy

At DevBhoomiAttire, we are committed to delivering high-quality Himachali clothing and ensuring a smooth shopping experience for every customer. Your satisfaction is our top priority. This Refund and Returns Policy explains how returns, exchanges, and refunds are processed. By purchasing from our website, you agree to the terms listed below.

1. Eligibility for Returns

You may return a product under the following conditions:

The item must be returned within 7 days of delivery.
The product must be unused, unwashed, and in original condition.
All original tags, labels, and packaging must be intact.
Damaged, altered, or used items will not qualify for return.
Custom-sized or personalized products are non-returnable unless defective.

We request customers to record an unboxing video for proof in case of damage/defect complaints.

2. Non-Returnable Items

Certain items cannot be returned for hygiene and customization reasons:

Custom-made or special-size clothing
Used or washed garments
Products purchased during clearance sales
Accessories like socks, innerwear, or items marked as “non-returnable”

3. Return Process

To initiate a return, follow these steps:

Contact our support team at [your email/contact] within 7 days of delivery.
Share your order ID, product details, and unboxing video (if damaged/defective).
Our team will review your request and approve the return if it meets our policy.
Once approved, the product must be shipped back to our return address.
After we receive and inspect the product, your refund or replacement will be processed.

Return shipping charges may apply unless the product received is defective or incorrect.

4. Exchanges

We offer exchanges for size issues, manufacturing defects, and incorrect items.
Exchange conditions:

Exchange request must be made within 7 days.
Only the same product can be exchanged for a different size or replacement.
If the requested size is unavailable, a refund or store credit may be offered.

5. Refunds

Refunds are processed only after the returned product passes quality inspection.

Refund Mode

Prepaid orders: Refunded to the original payment method.
Cash on Delivery (COD) orders: Refunded via bank transfer or store credit.

Refund Time

Refunds may take 5–10 working days after approval.

Shipping charges, COD charges, and convenience fees are non-refundable.

6. Order Cancellation

Orders can be canceled within 12 hours of placing the order.
Once shipped, an order cannot be canceled.
Refunds for canceled prepaid orders will be processed back to the original payment method.

7. Damaged or Defective Products

If you receive a damaged or defective item:

You must notify us within 24 hours of delivery.
Provide an unboxing video showing the issue clearly.
We will arrange a replacement or refund after verification.

Damage claims without video proof may not be accepted.

8. Wrong Product Delivered

If you receive an incorrect product, we will replace it at no additional cost. Kindly contact our team immediately with pictures or video proof.

9. Contact Us

For any return, refund, cancellation, or exchange queries, reach us at:

📩 Email: [your email]
📞 Phone: [your phone number]
🌐 Website: DevBhoomiAttire

10. Policy Updates

DevBhoomiAttire reserves the right to modify or update this Refund & Returns Policy at any time. Changes will be posted on this page.